Good customer service can make or break obtaining and retaining a customer online. It’s no different than in-store. Nordstrom has thrived for years as being the brand that is best known for providing excellence in customer service. The truth is that customers have those same expectations for your brand online, and as eCommerce continues to […]
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LinkedIn has just released a new report on how people use various social networks to stay in touch: “The Mindset Divide Revealing how emotions differ between personal and professional networks.” Most of us have multiple networks we use on a regular basis. This report highlights the differences between how we use them as well as
Which Social Network for What? Read More »
Optimizing a website for search engines is absolutely critical for brands hoping to be the answer to a searcher’s query. While the importance is obvious, the strategy and tactics to get there are not. Being such a misunderstood practice, Search Engine Optimization has attracted both champs and chumps. Unsuspecting clients might have no clue they’ve
3 Absolute Truths About SEO Read More »
Columbus, OH – September 23, 2012 A Cease and Desist Order has been issued by the Federal Circuit Court requiring an immediate stop to the use of Sales Grenades as part of all social media communications efforts.
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